Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of testwoodavinci.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arthur Taylor –
The men in my family may not have much hair on our chests, but we make up for it with hair in our noses and ears. Not a pretty sight, but I know a lot about clippers. This is the first clipper that actually works. I’ve primarily used the rotating cylinder kind, and they remove some hair at the front, but it grows back quickly. The narrow nose on this one gets all the way in, and can get closer to the skin because the cutting blade is on the side. Similarly, it’s more effective in the ears, and can eliminate short hairs. All this means that you don’t have to clip your nose as frequently. I gave these to my brothers, a brother-in-law, and an old boss. After the laughter, they all reported that this clipper works well. I feel like a shill for the product, but I paid full price for five of these and they work well. My brother’s new wife is especially grateful!
Harold Stanley –
I’ve been through a few of these, the cheaper ones admittedly. They have all broke within a few weeks or a month. I’ve been using this one for awhile now and it’s still going strong. It seems as it’s realy built to last awhile. I like the fact you can use different attachments on it easily and he fact it has two guards for the trimmers. I have crazy eyebrows so I was happy with that! My only little complaint is it seems like you have to force the guard onto the unit as it doesn’t go on easily. But thats a minor inconvenience overall I’m extremely happy with it. It cuts very well better then other units I’ve tried and I like how much bigger it is, it makes it easier to hold.
Juan Schultz –
I bought it for trimming ear hairs. (Yeah, getting old is weird.) Anyway, this is a good design that safely cuts hairs very low. You could probably use it in intimate areas as well. It’s also good for the back of the neck, between haircuts — and if you’re gentle, it will not irritate the skin like a beard trimmer. (I use the standard attachment for that area, not the wider attachment with the sideways trimming blades.) For nose hair, I prefer the kind of trimmer that has a round tip, but this trimmer is gentle enough for that as well. I like the fact that you can rinse this trimmer. It has pass-through channels on the back for water to carry out hairs and whatever. Be sure to rinse it after every use.
Gerald Price –
My husband was “thrilled” (yeah, right) when I presented this to him. However, after using it, he has admitted that having a nice neat nose and couple of hairless ear holes is worth the couple of minutes of personal maintence he has to endure.
Alan Gonzalez –
Love this thing for unwanted facial hair! Easily keep that moustache and chin hair at bay.
Bobby Roberts –
Super easy to use, just push the button. I use it probably once a week or less and have had it for almost 2 years and have never had to replace the battery.
Ryan Ortiz –
Excellent product better than the one I have had for five years and finally got dull. Bought two just in case could not find again because I love this thing best ever. The light makes it worth twice as much.
Ralph Hart –
So glad I purchased this item for my husband. It works really well and he is very happy with it. This is one of those products that you will go back and order more of once you see how well it works.