Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of testwoodavinci.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brandon Larson –
I absolutely love this. I really wanted the original but it was sold out every where and I waited a few weeks for more to come instock but I started to get impatient so ordered this one from here. Glad I did as it was cheaper and works brilliant. I have had it a month now and only use my straighteners for my really short bits that snapped when my little girl was pulling on my hair. It takes 10 minutes to dry and straighten my hair, my hair goes inline with my armpit. And my teenagers hair much longer but still only took 15 minutes to do her hair.
Roger Morales –
Earlier I had bought a beard and hair straightener but it was only meant for beard really. So I bought this and it completely overpowered and destroyed the earlier one. It is very powerful, works like a charm, perfect for combing as well as giving nice shape to your hair. I would say its a bit big though, and we soon get tired of holding it too much :p But these are just little things. I would recommend anyone to purchase this if they want a hairdryer brush.
Eric Scott –
Got this comb and beard straightening brush for me. No time to care for the beard and sometimes looks messy. This beard straightener takes a while to heat up quickly. Very good product, easy to use and nice design. Lightweight makes this very useful and it works very well with the curly beard and hair makes it look neater and soft. Suitable for ones who want to look perfect on any occasion.
Scott Greene –
This beard straightener for men is really good to use, better than the other products I used before. I’ve been using it for several days, and the effect is very great. My beard is curly and look messy. After I use this product, my beard become smooth. The beard straightener comb is lightweight and portable. All in all, I was satisfied with this product. Highly recommend!
Alexander Valdez –
Absolutely love this hot air brush! I have curly, fine, thick hair and not once did my hair get tangled! It straightened my hair as if I had used a straightener. With it drying my hair and straightening it cut my getting ready time in half! I loved it so much I have other family buying it!!!