Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of testwoodavinci.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Christopher Alvarado –
My friend recommended me to get this hair straightening comb. My hair is naturally curly and look terrible. This is the first time that I use this comb. After the first use, the effect was really singificant. It made my hair looks shiny. There are two temperatures that you can adjust. My husband also can use this to straighten his beard. So good product.
Jonathan Meyer –
If you’re thinking about getting this, just do it. It’s amazing. It normally takes me about an hour to dry and flat iron my hair into submission. I was able to get my hair straight, frizz-free and shiny within 20 minutes. Amazing
Harold Sandoval –
It takes a little longer to dry but that means the heat won’t be too aggressive with out making your hair frizzy… love it but you probably need to either air dry your hair or use the blow drier for a little bit to get the excess water out of your hair. I hope it makes sense. I kept it and love it.
Sean Gibson –
Highly recommend buying if you’re tired of curly, hard to comb hair. Doesn’t hurt when combing through hair that is like a thorn bush. Great for wet or dry hair. Dose exactly as advertised. Definitely would buy again if I needed to. 10/10 would recommend.
Vincent Day –
I have very thick hair and that’s not an exaggeration. It is also naturally wavy. This cuts the time that it takes to do my hair in half. Now I can dry and straighten my hair in less than an hour and it leaves in straight and shiny. People always compliment my hair but in the case when I first used this they all noticed the shine.
Nicholas Crawford –
This hot air brush is excellent for medium length hair. There are three heat settings: high, middle, low. I just love this hot air brush. This is the change in my hair from just using this hair brush. I have medium and thick hair which is also very curly and quite dry! Very delighted with this hair dryer brush.
Jack Woods –
Love this!! I was a bit sceptical at first when I ordered it because it seemed a bit too good to be true but I’m blown away by how good it is. It gives amazing root lift and makes hair soft and bouncy just like a salon blow dry.
Roy Knight –
I bought this product for myself. I have very thick and curly hair. It normally takes me 3 hrs to finish my hair and with this dryer it was achieved under 1hrs. Highly recommended.
John Gutierrez –
This product drys my hair wonderfully. Not too hot that it doesn’t ruin the style. Drying and styling hair made easier! I would highly recommend to those who have trouble setting up hair
Frank Johnston –
I love this hair dryer!! It has negative ions and results in a sleek frizz free blowout! I also have thicknwavy hair and this cuts drying and styling my hair in half!