Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of testwoodavinci.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Edward Reyes –
I like how it makes the page glow instead of having a hanging light above your book which is more noticeable in a room you wish to keep dark where others might be sleeping. A couple of things I was curious about… First, off I thought I might be able to place the panel behind the page I was reading so that it would glow thru essentially, but that did not work the best. You really need to place the panel ON TOP of the page you’re reading.
But the good thing is you really don’t need to flip the panel from left to the right page, I found that keeping the panel on the right side it would still provide sufficient lighting to the left side. So you don’t have to move the panel as much. And for larger books, the panel may not cover the entire page but the lighting fans out so it will adequately illuminate the entire page so I found the size of the panel to be just fine. I really like this light 🙂
Richard Herrera –
This is a fantastic light wedge all the little features add up a well thought out useful product for reading paperback books in low light or in bed. I sustained a neck injury in a car accident and could no longer read in bed at night. This light wedge enabled me is to sit in bed In the proper position for my neck.
It’s rechargeable ( I still added batteries); has a clip you more to the top of the light bar to stabilize the light on the book, has several levels of light to chose from, and a hand/ thumb holding area at the bottom of the device. It takes a little learning curve to get used to turning the pages and moving the light wedge. I hope they make a larger model for books bigger than a paperback.
Tyler Andrews –
I used this during evening services in Christian Orthodox Lent when everything is dark except for a few candles near the icons at the front. It seemed to compare in output to the several Kindles I saw near me. I love how the whole page is lit rather than having to adjust a clip-on. Much less distracting to others than a standard book light. Also, easier to handle when turning pages than unclipping a book light. (I’ve dropped many a book light.)
Ryan Brooks –
My favorite book light! Three brightness settings, easy to hold with a thumb grip. Very neat that it comes in its own soft bag – I keep the charging cable in their as well as the light so my cats won’t step on it during the day. It I a smaller light, which I knew based on product dimensions, but I read a large paperback edition of War and Peace and the book light definitely illuminates enough for large books. The clip that attaches to the top helps make it more hands-free if needed.
Philip Bishop –
I love this thing. Works great, bright light, holds a charge good long time, the choice of brightness settings is pretty nice, as is the little sleeve/bag it comes with. Fits mass-market paperbacks just about perfectly, my only complaint is that I can’t find a bigger version for my bigger books. I can still use this one on them, but not nearly as comfortable. Apart from that, great purchase.