Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of testwoodavinci.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Walter Schneider –
I had one of those reading light that fliped up like a lamp and used the button batteries. Well, that was a pain to get the page illuminated correctly and to install the batteries when they went dead. But this one illuminates the pages uniformly and you don’t have to worry about changing the batteries because you can charge it with its micro USB socket.
Robert Graham –
I like it. You can adjust the light level; it lasts a long time before needing to charge it. It took a little getting used to as far as moving it from page to page, but I like it better than any I’ve used.
Peter Garcia –
I got this for my husband who likes to read if he wakes up in the night, but doesn’t want to turn on the light and disturb me. He uses it often and is very pleased with it.
Charles Woods –
Perfect! Gives off a LITTLE bit of a glow around the edges, but otherwise, it’s perfectly convenient and doesn’t keep my fiancee up at all. It’s easy to use, too.
Phillip Duncan –
I just got my order, have it between my paperback book, and love it! Plus only three AAA batteries! They also threw in a cloth case for free!
Howard Weaver –
This perfectly met the needs of my husband who prefers to hold a book rather than a Kindle!
Andrew Bryant –
Nice size, works great. I take it in my purse everywhere and need to get a second to keep by my bedside.
Thomas James –
I absolutely love this light. So glad I bought it. Definitely better than those clip-on lights!
Jack King –
Perfect replacement for my old one that got scratched up with use. This one is better and provides choices.
Larry Wallace –
Excellent! Arrived on time as promised. Better than the book light it replaced. Recommend it to everyone. Don’t wait, get one now!