Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of testwoodavinci.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Craig Barnes –
I took a while to write this because I’ve always felt something Must be based on its merit, especially in business. That’s how true success is built, so I needed time to accomplish this.
Now, I used the tape to seal the border of an 4ft. X 4ft. Square of wire window screen, to avoid its ability to snag, tear, scratch and especially poke you to the point of bleeding. I made the border for my screen about 1 week ago and I have found it to be Exactly as it was from the start.
Usually, if tape isn’t that good, you will put it on something and a short time later, hours or just a few days, on you need to run your fingers back and forth, across the tape, to get it to seal well again. Well folks, I made sure, when I’d first applied it, that it had been sealed well to start with and a week later, I have checked it out and find it to be perfectly sealed as day one. You will find it to be Very sticky and tough. You actually need to be careful in handling it due to how well it sticks. That’s a welcome symptom to me. I haven’t used other aluminum tape products enough to compare, but I’ve used vast amounts of tape products in life from being involved in all aspects of construction and I’m known as a “jack of all trades”.
So, simply based on how frustrated I’ve been after using junk tape, I have been extremely happy with this product. Also, the picture doesn’t seem to do it justice for its shine, so for those which want it to look good too, I find that it looks good but it actually polished up even more, to look quite nice. I like to see small companies, with a good product, to succeed and thrive. With the customer service they seem to have, I believe they’ll do great!
Charles Butler –
I purchased this foil tape a little while ago but just got around to using it today. I did a flexible duct for an AC floor unit to a window. I took it down last Winter and am putting it back up now that Spring is here. This foil tape worked perfectly for my needs. An easy way to peel the foil from the paper backing is to bend a small corner back and forth and the paper will slightly separate from the foil at the edge of the fold line to make it easier to get started. Also, when applying to an angle (such as where the duct meets the window), I found it easier to fold the tape to the approximate angle before removing the backing. That probably seems obvious to some but it wasn’t to me!
Ralph Fisher –
I finally got around to using this tape today and it worked real well to seal the duct connections and the few leaks I found. It’s a bit tricky to separate the backing, but I saw a tip form another reviewer who used masking tape on each side to put it apart. I’ll try that next time. It will stick to itself easily so you need to keep the backing on an peel it off as you go. Only cut off what you need to use in at one time and even apply it in small strips if there is not a lot of room to navigate. Once you do a few it gets easier. I was surprise how well it sealed around screw heads and other imperfections. Very flexible for metal tape. I plan to do all the connection points so I will get getting more. Good value.
Daniel Ramirez –
The thickness is just right. I had concern that it would be flimsy because a mils measurement means nothing to me. It isn’t rigid and it goes on without a problem. And it sticks/stays where you put it. The protective backing comes off relatively easy! I was surprised. That makes a HUGH difference when the project requires lots of taping. This product is a winner.
Joseph Santos –
Not much to say. It’s aluminum tape. The glue holds up great in all weather. It seems to bond to just about anything. I’ve used it to hold extension cords in place, taped up against the side of a trailer. I’ve used it to hold aluminum siding in place while working alone so I can then secure it with screws. (You then remove the tape.) I’ve used it plug holes in aluminum rooves, and it keeps the rain out. (It’s rooves not roofs, like wives, knives, and lives.)