Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of testwoodavinci.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Philip Ramirez –
Quick shipment, item delievered is the exact item I ordered no misleading or bait and switch on this product. Tape is exactly what I wanted and needed. I taped several HVAC seams in my attic. Easy to use, easy to apply, and so far, the tape holds as I require. If you need a product like this, this is a quality product and will meet your needs, it met mine.
Albert Coleman –
I used this item to affix a ceramic fiber blanket between my wood furnace and blower unit. The two are not from the same manufacture and there was a small air gap. The tape stuck well to the unit. The only down fall is you need a little patients to get it started. If the manufacture could install a small tab for starting then it would be excellent.
Dylan Silva –
Used to cover the seams on kraft faced R 30 attic insulation. I also used in around vapor barrier and mylar foil faced foam board. Strong adhesive stuck to pretty much anything. Great price point and prompt service. I have purchased several rolls over the months and will continue buying more. I am a professional contractor.
Roger Simpson –
A friend recommended this tape because I am remodeling a vintage camper and the wheel well had a split in the metal cover. This stuff works great!! It adheres excellently and stays!! Easy to apply. Just what I needed. Highly recommend!!
Bobby Berry –
Used this tape on an interior wall as a foundation to run LED lights. It was easy to use and I think stuck better than the lights would have. I think it offers some reflection to increase the lights and some insulation
Paul McDonald –
I used this tape to repair a 14 year old custom sun shade that had cracks because I couldn’t find another custom shade that would fit my vehicle perfectly. The shade is constantly folded and the tape is sticking.
Richard Wade –
This is the best overall aluminum tape on the market. The overall quality is excellent. The paper backing makes it easy to measure, cut and affix to your project. I used this tape to install dryer ducts and then used it to insulate my garage doors. I just ordered another roll because I want to be sure this is available for future projects.
Christian Evans –
tape is actually thick and durable went felt by hand….adhesive is also very good and able to withstand harsh conditions – i have used this tape to patch up and holes inside a server case – in which internal server temperatures are generally about 68 +/- degrees Celsius on average
Peter Scott –
I am not an HVAC person, but I ran across aluminium tape for the first time about 2 years ago. It is so handy in crafting and miniatures, especially when you need a metallic base. This roll will last forever; it had much more than a similarly priced roll in the store!
Lawrence Hamilton –
For the price and length, I was expecting a thinner tape, but this is nice and thick with good adhesion. It repositions well for redirecting, but I have not tried removing any that was firmly attached. Very nice product all the way through.