Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of testwoodavinci.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eric Reed –
My little one loves the freedom that this bowl gives them by not having to work around silicone flaps like the other spill proof snack containers have. They enjoy the mechanism of how it twists and turns and the 360 degrees handle is a bonus. This is very easy to wash, too. The bowl easily clicks out of the gyrating ring and I can put both pieces in the top shelf of my dish washer. Parents, please be aware that there is no truly “spill proof” snack container.
Your toddlers will eventually learn to not spill their snacks and your sanity will return. My 15 month old already figured out how to hold the gyrating bowl still with their thumb while they turned the bowl upside down and dumped their goldfish on the ground. The product is not flawed, I just have a smart and crafty toddler who is determined to do something when they want to do it!! 🙂
Kelly Coleman –
Exactly as pictured. Works great to keep food from spilling accidentally. My husband ordered to keep the goldfish crumbs down 🙂 I like that they come with lids so can throw in your diaper bag. Not great for liquids, but for the crunchy snacks that go everywhere these are great. I’ve put them in the dishwasher (don’t know if they are dishwasher safe) by holding the bowl with both index fingers inside, flipping, and putting against two different cup wires on the top rack (you have to hold the bowl upside down or it just covers itself up). Seem sturdy, so far no breakage by a very excitable toddler. I would buy again as a gift for a friend.
Nicholas Murray –
I bought two for my Son with Autism, who is almost 6 and he has not spilled a thing while using them. At times if I accidentally pour too much in the bowl, the snacks will get trapped underneath and it won’t move but that’s an easy fix. My two year old has tried it too and at times tries to figure out how he can spill it. I like how you can hold the handle completely sideways and it will not spill. Do know that if you shake it side to side with a dry snack, they do slide and the snack can come out that way but all around a great product. I recommend this item to every Mom! (I’ll add photo’s another day because they would not load for some reason)
Wayne Herrera –
Absolutely love it! It is great for on the road, around, the house, or anywhere. Our 20month old takes it with her wherever she goes. On occasion, if it’s too full, some of the contents will fall between the inner bowl and exterior causing it to lose its swing functionality…but it’s easily fixed and doesn’t happen often. We highly recommend it to all of our friends!
Tyler Salazar –
When I first bought a gyro bowl for my grand baby, my daughter kinda rolled her eyes like “here she goes again with ‘another’ gadget”. She now has 2 children and says’ “Mom, I don’t know where I’d be without these bowls. They are the best invention ever!” I have to agree! I wish they made them for husbands, too!